Terms and conditions
HOLIDAY SEASON - TAKE OUT AND DELIVERIES
From December first to 23, 2018 /
How to pickup an order made online:
When you place an order online on aupieddecochon.ca, the platform will offer you two options :
Here is the information to be aware about concerning these two options:
The Delivery option means that we deliver your order to your home, from November 15th to December 23rd.
The delivery days that the platform offers you are determined according to your postal code, so if the Delivery option does NOT appear in the choices, it means that we do NOT deliver in your area.
In this case, the only option available to you is: Pickup.
Delivery day: depending on the customer’s choice, based on available dates, for every delivery zone.
There is no specific delivery time. All deliveries are made between 10am and 9pm: be sure to be present.
Our deliverers communicate with the customers, in the hour before a delivery to specify our arrival.
You are free to leave a cooler on the threshold of your door and we will deposit the contents of the delivery.
We cannot consider office hours. If the office is closed, we report any order not delivered back to the restaurant Au Pied de Cochon (536 Duluth, East). It is your responsibility to pick them up within 24 hours. For more information, visit the CONTACT US section of the website.
Zone 1 Montreal-Centre / $5 shipping / December 5, 15 et 22.
Zone 2 Rive Sud / $10 shipping / December 8, 16 et 19.
Zone 3 Montreal Est / $10 shipping / December 6, 12 et 20.
Zone 4 Couronne-Nord / $10 shipping / December 9, 14 et 21.
Zone 5 Montreal Ouest / $10 shipping / December 7, 13 et 23.
PICK UP OPTION:
The Pick-up option means that you will pick up your order at one of our drop-off points.
The officials pick up points are:
Montreal / Restaurant Au Pied de Cochon: December 1 to 16, except Mondays and Tuesdays from noon to 6pm and from December 17 to 23, Monday and Tuesday inclusively, from noon to 8pm.
St-Benoit de Mirabel / Cabane Au Pied de Cochon: December 20, 21 and 22, from noon to 8 pm.
Quebec, Limoilou / Saturday, December 1st, from 11am to 3pm.
Shawinigan / Sunday December 2nd, from 11am to 3pm.
Sherbrooke / Saturday, December 8, from 11am to 3pm.
Lévis / Saturday, December 22, from 11h-15h.
NOTES DELIVERY OR PICK-UP OPTION:
All requests, clarifications and notes for our kitchen and deliverers must be forwarded to us 48 hours in advance of a day of delivery, otherwise we will not be able to process them.
Some of our freshly made dishes must be savoured within 5 to 7 days after delivery. Be aware or this or make sure to freeze the food.
We are not responsible for orders left in any of our drop-off points.
We do not leave any orders on site during our visits to any of the various drop-off points. At the end of each day, we leave for Montreal with all the left orders, and it is your responsibility to pick up yours within 24 hours.
Anyone who has not shown up at one of the drop-off points (in order to receive an order) can not be reimbursed.
For more information, visit the CONTACT US section of the website.
SUGAR + HARVEST SEASON / RESERVATION
General informations /
Please, refer to the FAQ page to be FULLY aware of what to expect for those seasons (Menu, Procedures, Groups, Waiting List, Children, etc.).
For more information: firstname.lastname@example.org
Cancelling / changing a reservation /
Deadlines or fees for cancelling or changing a reservation during sugar season / harvesting season : A change on a reservation can be made (date, time, or number of people) up to three weeks (21 days) before the date of said reservation. After that deadline, a penalty of 50% of the price of the meal, plus taxes, will be charged on the credit card per person missing.
If enough space is still available, we’ll be glad to add people to your reservation up to just a few days beforehand. Please note that a reservation fee of $1.50+tx per extra person will be charged on the credit card.
If you wish to make changes to your reservation, please write directly to our external service provider.
The Point of Sale - Embedded ticketing:
The Point of Sale - Website lepointdevente.com
The Point of Sale - Facebook facebook.com/Lepointdevente/
The Point of Sale - Email (for cancellations / changes only) email@example.com
Food allergies /
Our items are prepared in an open concept kitchen environment that contains nuts, peanuts, and gluten. Our menu was not made to accommodate people with severe allergies or specific diets.
Online shop / Gift Certificates
Gift certificates (50$ to 500$).
If combined with regular items from the boutique (clothing, books, etc.), Canada Post fees will be charged.
If ordered alone, registered mail fees will be charged ($9).
If combined with food in delivery mode, shipping fees will be charged ($5 to $10, depending on the delivery zone).
If combined with food in pick-up mode, no fees will be charged.
They will be no refunds on gift cards, lost or stolen.
Online shop / Expected delivery /
Expected delivery time within 10 business days for Canada and US. In some cases, may take 6 to 8 weeks for international* orders.
* If your order includes items from the store with books AND clothing, please note that you will receive these items separately. Clothing and other items (soap, gift certificates, etc.) are shipped from the sugar shack, located in St-Benoit de Mirabel. As for the books, they are sent via an American distributor.
Online shop / Discount on shipping /
In certain cases (larger orders), we may be able to offer a discount on shipping. For more information, please contact Marc Beaudin: firstname.lastname@example.org to see if you are eligible.